The following sets out our policy and practices regarding how your personal data will be treated. Words or terms used in this Privacy Policy which are not specifically defined herein have the same meanings as defined in the Terms and Conditions.

The Vine Gallery Limited (“we”, “our” or “us”) respects our customer’s legal rights of privacy and will handle personal data provided to us in compliance with the relevant provisions of the Personal Data (Privacy) Ordinance of Hong Kong.

By visiting the Site or providing us with your personal data via the Site or other means (including via shop or telephone enquiry), you are consenting to this Privacy Policy and our collection, use, disclosure, storage of your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of the terms of our services.

In this Privacy Policy, the term “personal data” means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

We collect, use and store your personal data when you use our services on the Site and/or other channels. We will keep your personal data confidential at all times and only collect, use, store, communicate and/or disclose it in accordance with this Privacy Policy.

We use the personal data you provide to us for the following purposes:
to provide our services to you (including assessing any application for and administration of such services);
to maintain contact with you (including providing product recommendation and informing you of our services and events) and for responding to your enquiry;
to maintain your account on our Site and/or in shop and processing any orders you may make with us (including verification and security checks of your details, and processing of your payments);
to administer the Site;
for general management and reporting purposes;
to analyse trends, usage and shopping behaviour with us (on an individualised or aggregated basis) to better understand how you and our collective customer base access and use our Site and services, for the purposes of improving our services;
(if you consent) to provide you with direct marketing communication.

Different types of your personal data may be collected by us, both on our Site and in Shop.

You may browse our Site without disclosing your personal data. When you shop on the Site, we will collect personal information from you necessary to fulfill the relevant order (such as your name, contact details, delivery address, product selection and payment/credit card information).

Provision of your personal data is voluntary. If you do not provide your personal data to us, we may not be able to provide all of our services and features to you.

If it becomes necessary that we claim or take action against you for any reason including recovering money due to us, you expressly agree that the personal data provided by you can be relied upon in identifying you in such claim or legal action.

We intend to use your name, telephone number, address and/or email address for direct marketing of our products on our Site and in Shop. This will be with your consent by having you opt in through ticking the appropriate box as you go through the registration process. You could opt out at any time by contacting our hotline +852 3707 3556 during office hours between 10am and 7pm, Mondays to Fridays or by email at and we shall then accommodate your request in accordance with our administrative policies and at no charge.

Subject to, or where otherwise required by, law or regulation or accounting requirements and/or permitted by law to protect our interests, we will only retain your personal data for as long as it is required for the purposes, and will then erase your personal data as soon as reasonably practicable.

We automatically collect anonymous data relating to your online session. This may include your browser type and version, your operating system, your IP address and/or domain name and the time/duration and pages visited. We do these to gather statistical information on our server’s usage and to help us serve you better. This information does not identify you as an individual.

If you visit the Site, cookies will be set that identifies your computer and/or personal mobile device to us and allows us to collect anonymous information about how visitors use the Site, personalise your shopping experience and provide you with various services (such as maintaining the content of your account). Cookies are small amounts of data created in a computer when a person visits a website on the computer. Most web browsers are initially set up to accept cookies. However, it is not used to collect personal information. Please change your browser’s setting if you do not wish to accept cookies. Please note that you may not be able to use all features and services on the Site if you choose to reject cookies.